Complaints & Customer Feedback
At RealCert, Your Satisfaction Matters
At RealCert – Trusted Certificates, Real Results, we’re committed to delivering high-quality service and products that meet your expectations. However, we understand that sometimes things don’t go as planned. If you’re not satisfied with any aspect of our service, we want to hear from you.
Your feedback helps us grow and improve – and most importantly, it helps us serve you better.
How to Make a Complaint
If you have a concern, issue, or complaint, please contact us directly via email:
Please include the following details so we can handle your complaint as quickly and efficiently as possible:
- Your full name
- Order number (if applicable)
- A clear description of the issue
- Any relevant documents or screenshots
Our team will review your complaint and aim to respond within 2–3 business days.
Our Promise
- Fair Review: Every complaint is handled fairly, respectfully, and with confidentiality.
- Timely Resolution: We strive to resolve all issues promptly and will keep you informed throughout the process.
- Continuous Improvement: Your feedback helps us enhance our services and ensure better experiences for all our customers.
A Part of CureWise.co.uk
RealCert is powered by CureWise.co.uk, a trusted provider of online solutions. Together, we uphold high standards of customer care and professionalism.